Outsourcing customer contact
More focus on your primary process, with the assurance that customers are well-served.
Telecom
More focus on your primary process, with the assurance that customers are well-served.
Outsource customer contact
More focus on your primary process, with the assurance that customers are well-served.
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Customer contact requires the right people, technology, and specialist knowledge. Outsourcing customer contact frees up capacity to focus on core activities.
We handle customer contact fully or partially. From service inquiries and sales calls to specialised customer contact. Throughout the entire customer journey: from onboarding to offboarding. Including administrative tasks and back-office processes.
A working method that suits the organisation
A working method that suits the organisation
Customer contact requires the right people, technology, and specialist knowledge. Outsourcing customer contact frees up capacity to focus on core activities.
We handle customer contact fully or partially. From service inquiries and sales calls to specialised customer contact. Throughout the entire customer journey: from onboarding to offboarding. Including administrative tasks and back-office processes.
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No two organisations are alike. One organisation might want to handle peak periods, while another needs a strategic partnership to enhance the customer experience. Together, we define the objectives. Then, we set up the service with the right specialists, technology, and channels. Based on customer contact data, we understand what's happening, what questions customers are asking, and where opportunities lie to make customer contact smarter and more valuable. This creates a partnership that not only works today but also grows with the organisation's ambitions.
From Objective to Customer Contact Strategy
From Objective to Customer Contact Strategy
No two organisations are alike. One organisation might want to handle peak periods, while another needs a strategic partnership to enhance the customer experience. Together, we define the objectives. Then, we set up the service with the right specialists, technology, and channels. Based on customer contact data, we understand what's happening, what questions customers are asking, and where opportunities lie to make customer contact smarter and more valuable. This creates a partnership that not only works today but also grows with the organisation's ambitions.
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Based on the chosen strategy, we determine which form of outsourcing is the best fit. This can be from our locations in the Netherlands, Belgium, and Luxembourg, but also from our nearshore and offshore locations in countries including Spain, Greece, Bulgaria, Morocco, Turkey, and Suriname.
We support customer contact in multiple languages. From Dutch, Flemish, French, and German to Bulgarian and Arabic. If needed, we can also deploy other languages. For organisations that want to organise customer contact close to home, we can also deploy a Yource team on-site.
Forms of Outsourcing
Forms of Outsourcing
Based on the chosen strategy, we determine which form of outsourcing is the best fit. This can be from our locations in the Netherlands, Belgium, and Luxembourg, but also from our nearshore and offshore locations in countries including Spain, Greece, Bulgaria, Morocco, Turkey, and Suriname.
We support customer contact in multiple languages. From Dutch, Flemish, French, and German to Bulgarian and Arabic. If needed, we can also deploy other languages. For organisations that want to organise customer contact close to home, we can also deploy a Yource team on-site.
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We believe organisations don't have to choose between people or technology. It's about looking at what's possible, what's permissible, and what an organisation wants to achieve. Based on that, we opt for human interaction, smart automation, or a combination of both.
That's why we support customer contact through various channels. From telephony and email to chat, WhatsApp, social media, video, and chat or voice bots. This creates a service that aligns with customer expectations and the organization's strategy.
People and technology
People and technology
We believe organisations don't have to choose between people or technology. It's about looking at what's possible, what's permissible, and what an organisation wants to achieve. Based on that, we opt for human interaction, smart automation, or a combination of both.
That's why we support customer contact through various channels. From telephony and email to chat, WhatsApp, social media, video, and chat or voice bots. This creates a service that aligns with customer expectations and the organization's strategy.
"As a single supplier for our customer contact activities, Yource helps us control costs and ensure quality. We achieve this through a strong partnership, leveraging a smart country mix, data insights, and technical solutions."
Questions? We've got answers.
Questions? We've got answers.
