Smarter conversations for a better experience
Yava, our smart AI solution, helps improve every customer interaction. The technology supports colleagues with the right answer at the right time and automates simple, recurring tasks. This creates more time for personal attention and higher customer satisfaction, while making the work easier for colleagues.
Telecom
Yava, our smart AI solution, helps improve every customer interaction. The technology supports colleagues with the right answer at the right time and automates simple, recurring tasks. This creates more time for personal attention and higher customer satisfaction, while making the work easier for colleagues.
Outsource customer contact
Yava, our smart AI solution, helps improve every customer interaction. The technology supports colleagues with the right answer at the right time and automates simple, recurring tasks. This creates more time for personal attention and higher customer satisfaction, while making the work easier for colleagues.
Heading
Yava is the smart AI solution that brings out the best in every team. It supports colleagues with the right answers and takes repetitive tasks off their hands. This creates more room for personal conversations and provides managers with the insights to continuously improve service delivery every day.
Why Yava?
Why Yava?
Yava is the smart AI solution that brings out the best in every team. It supports colleagues with the right answers and takes repetitive tasks off their hands. This creates more room for personal conversations and provides managers with the insights to continuously improve service delivery every day.
Heading
More attention for colleagues. Coach Assist automates conversation analysis and provides immediate, objective, targeted feedback aligned with KPIs. This makes the coaching process faster, smarter, and more consistent. Implementation is simple, and results are immediately measurable in terms of quality, efficiency, and customer satisfaction.
Coaching that works faster, smarter, and more consistently
Coaching that works faster, smarter, and more consistently
More attention for colleagues. Coach Assist automates conversation analysis and provides immediate, objective, targeted feedback aligned with KPIs. This makes the coaching process faster, smarter, and more consistent. Implementation is simple, and results are immediately measurable in terms of quality, efficiency, and customer satisfaction.
Heading
Achieve higher customer satisfaction by intelligently optimizing customer interactions. AI agents support colleagues during conversations, handle simple queries, and ensure direct, personal interaction, even outside office hours. Our focus is on voice solutions like voicebots, which are quickly deployable and seamlessly integrate with existing processes. This frees up employees to handle complex customer queries and provide personal attention, while reducing operational pressure. With proven results in sectors such as healthcare, travel, and retail.
Improved customer experience with smart AI agents
Improved customer experience with smart AI agents
Achieve higher customer satisfaction by intelligently optimizing customer interactions. AI agents support colleagues during conversations, handle simple queries, and ensure direct, personal interaction, even outside office hours. Our focus is on voice solutions like voicebots, which are quickly deployable and seamlessly integrate with existing processes. This frees up employees to handle complex customer queries and provide personal attention, while reducing operational pressure. With proven results in sectors such as healthcare, travel, and retail.
Heading
Every customer interaction transforms into a sales opportunity. Sales Assist automatically identifies sales signals and opportunities during interactions. This immediately creates value by providing concrete insights into the conversation, leading to higher conversion with minimal extra effort and reduced customer churn.
Sales Assist
Sales Assist
Every customer interaction transforms into a sales opportunity. Sales Assist automatically identifies sales signals and opportunities during interactions. This immediately creates value by providing concrete insights into the conversation, leading to higher conversion with minimal extra effort and reduced customer churn.
Heading
More focus on customer conversations, less time lost to administration. Agent Assist directly supports the employee during the conversation and simplifies their work. Conversations are automatically summarized, and important agreements are flawlessly recorded. Full attention remains on the customer.
Agent Assist
Agent Assist
More focus on customer conversations, less time lost to administration. Agent Assist directly supports the employee during the conversation and simplifies their work. Conversations are automatically summarized, and important agreements are flawlessly recorded. Full attention remains on the customer.
Heading
Faster and better answers to every customer question. Knowledge Assist provides direct support during conversations and ensures information is always used flawlessly and consistently. The right expertise is immediately available, making answers more intelligent and reliable.
Knowledge Assist
Knowledge Assist
Faster and better answers to every customer question. Knowledge Assist provides direct support during conversations and ensures information is always used flawlessly and consistently. The right expertise is immediately available, making answers more intelligent and reliable.
Heading
Always an immediate answer to customer questions, without waiting. Our smart voice and chatbots help answer common questions faster and better. The solution is quickly deployable and fully managed. This ensures high customer satisfaction and less pressure on the team.
Chat and voice bots
Chat and voice bots
Always an immediate answer to customer questions, without waiting. Our smart voice and chatbots help answer common questions faster and better. The solution is quickly deployable and fully managed. This ensures high customer satisfaction and less pressure on the team.
Heading
Language barriers disappear with direct, real-time translation during every customer interaction. Conversations in over 25 languages flow smoothly, as if everyone speaks the same language. The translation matches the desired tone of voice, ensuring communication remains natural and personal.
Translation Assist
Translation Assist
Language barriers disappear with direct, real-time translation during every customer interaction. Conversations in over 25 languages flow smoothly, as if everyone speaks the same language. The translation matches the desired tone of voice, ensuring communication remains natural and personal.
Heading
Better decisions through direct insight into customer interaction performance. Value Analytics shows what works and where improvements can be made. Performance is clearly analyzed, and the impact of changes is immediately measurable.
Value Analytics
Value Analytics
Better decisions through direct insight into customer interaction performance. Value Analytics shows what works and where improvements can be made. Performance is clearly analyzed, and the impact of changes is immediately measurable.
Actionable insights and immediate value
Actionable insights and immediate value
Our AI solutions are built upon insights from over 25 million customer interactions. This ensures YAVA.AI fully aligns with the highest quality standards for customer contact.
Fully compliant
Privacy and compliance are paramount. Our solution is GDPR and AI Act compliant. Always "in control" with features such as an employee stop function and PII filtering.
Easy to integrate
This tool integrates seamlessly with all platforms, such as Genesys, Talkdesk, Microsoft, AWS, Salesforce, Zendesk, and many more.
"Customer experience and operational efficiency don't have to conflict. Thanks to Yava.AI, our NPS increased from 45 to 60 in one year, while simultaneously automating a portion of our call volume. Coach Assist provides our team leaders with insights into every conversation, including sentiment, call duration, and contact reason, allowing them to coach much more effectively than before."
Questions? We've got answers.
Questions? We've got answers.
