Privacy and Cookie Statement Yource

Last modified on: 27-02-2025

This privacy and cookie statement concerns the use of personal data by Yource Holding B.V., operating under the name Yource.com or Yource (hereinafter: Yource.com), as a provider of external customer service or via the website: https://www.yource.com/nl.

Telecom

Last modified on: 27-02-2025

This privacy and cookie statement concerns the use of personal data by Yource Holding B.V., operating under the name Yource.com or Yource (hereinafter: Yource.com), as a provider of external customer service or via the website: https://www.yource.com/nl.

Outsource customer contact

Last modified on: 27-02-2025

This privacy and cookie statement concerns the use of personal data by Yource Holding B.V., operating under the name Yource.com or Yource (hereinafter: Yource.com), as a provider of external customer service or via the website: https://www.yource.com/nl.

Privacy is of great importance to us. This means that we:

clearly define our purposes, before processing your personal data, through this privacy and cookie statement;
store as little personal data as possible and only the personal data necessary for our purposes;
explicitly request consent for the processing of your personal data, should consent be mandatory;
take the necessary security measures to protect your personal data. We also impose these obligations on parties who process personal data for us;
respect your rights, such as the right to access, correct, or delete

your personal data processed by us.

In this privacy and cookie statement, we explain when and why Yource processes which personal data. By personal data, we mean information that could directly or indirectly identify an individual. The processing of personal data refers to all types of personal data usage.

If you have any questions or wish to know what information we process about you, please contact us using the contact details at the bottom of this page.

Contact
We offer various ways for you to contact us. For example, you can send an email, fill out the contact form on the website, or contact us by phone.

For this purpose, we process the following personal data:

  • First and last name
  • Contact details (email address and phone number)
  • Any information you provide as part of a message

We use this personal data to properly handle your request to contact you and to fulfill the agreement related to this. We store your personal data for as long as necessary for this contact or for a maximum of 3 years after our last contact with you. This way, we can easily retrieve the information for any follow-up questions.

reCAPTCHA

We use reCAPTCHA to prevent misuse of our consent form. By indicating that you are not a robot, the following is checked:

  • how quickly the form is completed;
  • which mouse movements are made during completion;
  • the IP address of the person filling out the form.

This data is analyzed by Google LLC. From this, Google determines whether it is dealing with a legitimate visitor or a bot. A real visitor then only needs to click a checkbox, confirming they are not a robot. The message can then be sent to the recipient via the form. For more information, please refer to Google's privacy policy.

Testimonials

On our website, we present various testimonials from our employees and collaborations with our clients. In this way, we aim to provide you with a complete picture of our services and what it's like to work for us. We process personal data based on the consent of the reviewers. This consent can be easily withdrawn at any time by contacting us using the contact details provided at the bottom of this privacy and cookie statement.

For this purpose, we process the following data:

  • Name of the reviewer
  • Name of the organization where the reviewer works
  • Any photos provided by the organization/reviewer
  • Any personal data included in the reference content

We need this personal data to assess and process the reference on the website. We store this personal data for up to 5 years after the reference is published or until you withdraw your consent.

Applying at Yource.com
You can apply for a position at Yource.com via our page. To facilitate the application process, we work with our sister company Yource Recruitment B.V., operating under the name Yource.work or (also) Yource.

For the application, we process the following personal data:

  • Personal identification details
  • Phone number
  • Email address
  • Curriculum Vitae
  • Cover letter
  • Salary indication
  • References
  • Any other information you submit with your application

We use this personal data to assess if there is a match. We do this in preparation for potentially entering into an employment contract.

Should you not be employed by Yource.com after your application, we will retain your data for a maximum of four weeks. This allows us to contact you if the selected candidate proves unsuitable. If we do not offer you a position at that time, we will ask for your consent to retain your application and associated personal data for an additional year. We do this so we can contact you if we find another suitable position for you. You can, of course, withdraw your consent at any time by sending us an email via privacy@yource.com. If you join us, we will store your personal data in your personnel file.

A social media and internet search may be part of the application procedure. This is necessary to ensure that our image is maintained when hiring new staff. We therefore do this based on our legitimate interest. For this purpose, we search for your name via Google and your potential profiles on various social media platforms. This is, of course, only insofar as these profiles are public; we will not ask you to grant us access to a private social media page or to connect with us. The results of the search will be discussed with you. Should you object to this, you can inform us when you apply.

Statistics
We keep statistics on the use of our website.

Social media buttons
On our website, we use social media buttons that redirect you to social media platforms. This gives you the option to follow us and share content within the network. You will also find advertisements on your social media page. The buttons function using snippets of code originating from the social media networks. If you want to know what social media platforms do with your personal data, please read their respective privacy statements:


Cookies
On our website, we use cookies from ourselves and from third parties. When you visit our website for the first time, we display a notification explaining cookies. In doing so, we will ask for your consent for the use of cookies, to the extent that we are legally obliged to do so.

Cookies are small information files that can be automatically stored on or read from the visitor's device (such as a PC, tablet, or smartphone) when visiting a website. This happens via the web browser on the device.

These cookies collect the following personal data:

  • IP address
  • Cookie ID
  • Website and browsing behavior
  • The referring link

We use different types of cookies: functional, analytical, and commercial cookies. Functional cookies enable the website's functionalities. These cookies ensure the website functions correctly and support essential features, such as remembering your language preference. The information is stored using a "session ID". These are all functionalities that would not work without these cookies.

Additionally, we use cookies for analytical purposes to analyze website usage and improve the website based on this data. We also use marketing cookies by placing cookies on our website and third-party websites. These cookies are only placed with your consent. Thanks to these cookies, we can display relevant advertisements on other websites you visit.

The table below provides an overview of the cookies we use.

Cookie; entity

Type

Purpose

Retention Period

Miscellaneous: First-party cookies with strictly functional purposes.

Functional

These cookies enable necessary website functionalities, such as whether consent has been given for cookies, displaying a cookie banner, etc.

Maximum 2 years

Cookieyes-consent CookieYes Limited,United Kingdom Privacy Statement

Functional

This cookie remembers whether the website visitor has accepted the cookie notification.

1 year

Google reCAPTCHA
rc::a
rc::c
Google LLC, United States
Privacy Statement 

Functional

These cookies analyze behavioral patterns to determine whether a visitor is human or a bot.

Permanent or per session

Microsoft Clarity SMCLID_clsck_clck Microsoft Corporation, United StatesPrivacy Statement

Analytical

These cookies are placed to store information about how visitors interact with the website and are used to synchronize the MUID across different Microsoft domains.

Maximum 1 year or per session

Microsoft Advertising MRSRM_BMUIDANONCHK Microsoft Corporation, United StatesPrivacy Statement

Analytical/
Marketing

These cookies are used to measure the effectiveness of advertisements for tracking user behavior to display targeted ads.

Maximum 13 months

Facebook Pixel _fbp Meta Platforms, Inc., United StatesPrivacy Policy

Analytical

This cookie is used to measure the effectiveness of advertisements.

3 months

Google Analytics  _ga_ga_* Google LLC, United StatesPrivacy Policy 

Analytical

These cookies are placed to gain insight into user behavior and to improve the user experience based on this.

13 months

Microsoft Application Insights ai_session Microsoft Corporation, United StatesPrivacy Policy

Analytical

This cookie tracks user sessions and analyzes web application performance to improve the user experience.

1 hour

TikTok _ttp ByteDance Ltd, China   Privacy Policy  

Marketing

This cookie is placed to track and improve the performance of advertising campaigns.

3 months

Enabling and disabling cookies
In your browser, you can set it so that cookies are only accepted when you agree to them. For more information, consult your web browser's manual. Please note: many web pages do not function optimally if cookies are disabled.

Deleting cookies
Most cookies have an expiration date. This means they automatically expire after a certain period and no longer record data from your website visit. You can also choose to manually delete cookies before their expiration date. For more information, consult your web browser's manual.

Security
The security of personal data is of great importance to us. We therefore take appropriate technical and organizational measures against loss or any form of unlawful processing (such as unauthorized access, alteration, modification, or disclosure of personal data). We continuously adapt our security and pay close attention to what could go wrong.

Provision to other companies or institutions

Yource.com only shares your data with third parties when permitted by current legislation. We may provide your personal data to third parties because:

  • we have engaged them to process certain data;
  • we have a legal basis for doing so;  
  • we are legally obliged to do so (for example, if the police demand it in case of suspected crime).

The parties that process personal data on our or your behalf are:

  • IT suppliers and service providers
  • Cookie service providers
  • Hosting providers
  • Marketing companies
  • External consultants and intermediaries
  • Employment agencies
  • Occupational health service providers
  • Clients
  • Accountant

Yource.com may further share your personal data with data controllers who are part of Yource Holding B.V., based on a legitimate interest for internal administrative purposes within the group, or if this is necessary to perform the agreement with you. This means that your personal data may be accessible to employees of other entities within Yource Holding B.V. Employees of these entities will only have access to your personal data to the extent necessary for their function. Naturally, all employees handle your personal data with care, and other entities will not use the personal data for other purposes without a legal basis.

To provide our services, Yource.com may provide your personal data to parties located outside the European Economic Area. Yource.com only does this if there is an adequate level of protection for the processing of personal data. This means, for example, that we use a standard contractual clause from the European Commission or make agreements regarding the handling of personal data.

Your rights
If Yource.com processes your personal data, you have a number of rights, which we have listed below.

You have the following rights:

  • receiving an explanation of what personal data we hold and what we do with it;
  • access to the personal data we process about you;
  • having personal data corrected or supplemented if it is inaccurate or incomplete;
  • having personal data deleted;
  • having personal data transferred to another party;
  • withdrawing consent;
  • restrict a specific processing (temporarily);
  • object to the processing of your personal data.

If you have any questions or wish to exercise the rights mentioned above, you can contact us via privacy@yource.com. Our other contact details can be found at the bottom of this privacy and cookie statement.

When you submit a request, we may ask you to identify yourself. We request this information to ensure that you are the correct person to whom the personal data belongs.

We will generally comply with your request within one month. However, this period may be extended for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this period, we will inform you in a timely manner.

Filing a complaint
If you have any questions or wish to file a complaint about the use of your personal data, you can contact us using the contact details at the bottom of this statement. We will handle every complaint internally and communicate further with you.

If you believe that we are not assisting you correctly, you have the right to file a complaint with the supervisory authority, the Dutch Data Protection Authority. You can file a complaint via this link.

Changes to this privacy statement
When our website changes, we will also update the privacy and cookie statement. Therefore, always pay attention to the date above and regularly check for new versions.

Contact details
Yource.com has a Data Protection Officer (“DPO”) who is responsible for overseeing compliance with privacy legislation within our organization. The DPO can be reached via privacy@yource.com. Would you like to contact us by phone or mail? You can do so using the following contact details.

Yource Legal & Compliance
Westblaak 88
3012KM Rotterdam
Email address: privacy@yource.com
Phone: +31(0)88-9687231
Chamber of Commerce number: 34214461

Understand [today] what [tomorrow] will bring

Understand [today] what [tomorrow] will bring

Understand [today] what [tomorrow] will bring

Understand [today] what [tomorrow] will bring

Understand [today] what [tomorrow] will bring