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A proper balance between customer satisfaction, cost control, and flexibility. We make a difference when it truly matters.
Insurance
A proper balance between customer satisfaction, cost control, and flexibility. We make a difference when it truly matters.
Outsource customer contact
A proper balance between customer satisfaction, cost control, and flexibility. We make a difference when it truly matters.
The insurance sector demands a perfect balance: operational efficiency and genuine empathy. Always in compliance with regulations.
Flexibility and cost control
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Every year, the switching period creates a year-end peak in customer contact. This pressure demands flexible and efficient customer service that can quickly adapt to demand without compromising quality.
Careful
interaction
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Customers reach out during important moments, such as with questions about coverage or claims processing. It is precisely then that insurers make a difference with careful and swift support.
Available anytime, anywhere
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Insurers handle sensitive information and require human-centered, empathetic contact. Increasingly, queries are managed digitally through portals. Accurately assessing the customer's needs and preferred channel determines their experience.
Human-centric and effective customer contact, even in second-line support. We help health and non-life insurers set up and improve customer contact.
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A smooth start that inspires confidence. Taking out a new policy is an important moment. Together, we ensure that this first contact isn't a complicated search, but a smooth, clear experience that lays the foundation for a long-term customer relationship.
We combine smart digital solutions with the personal attention of our specialists. A simple request can be handled quickly online, but for explanations about coverage or policy conditions, a Wft-certified colleague is ready to assist. This way, the customer always receives the right help.
Information and service
Information and service
A smooth start that inspires confidence. Taking out a new policy is an important moment. Together, we ensure that this first contact isn't a complicated search, but a smooth, clear experience that lays the foundation for a long-term customer relationship.
We combine smart digital solutions with the personal attention of our specialists. A simple request can be handled quickly online, but for explanations about coverage or policy conditions, a Wft-certified colleague is ready to assist. This way, the customer always receives the right help.
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Together, we ensure that a customer feels heard and helped, especially when it truly matters. A claim is an opportunity to show that you are there for the customer. Through a fast, clear, and personal approach, we turn a stressful moment into an experience that strengthens trust in the brand.
Our Wft-certified specialists guide the customer from the initial report and ensure the file is complete. They listen, empathize, and keep the customer informed. This way, we build a service that not only solves problems but also strengthens the relationship with the customer.
Service and processing
Service and processing
Together, we ensure that a customer feels heard and helped, especially when it truly matters. A claim is an opportunity to show that you are there for the customer. Through a fast, clear, and personal approach, we turn a stressful moment into an experience that strengthens trust in the brand.
Our Wft-certified specialists guide the customer from the initial report and ensure the file is complete. They listen, empathize, and keep the customer informed. This way, we build a service that not only solves problems but also strengthens the relationship with the customer.
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Faster processing of a damage claim and an application that goes right the first time. We achieve this by carefully listening to the questions customers ask today. Every conversation about a policy or claim gives us the insights to accelerate tomorrow's service.
By understanding the customer, we discover where a process takes unnecessarily long or a digital form is too complicated. This way, we gradually build a service that ensures less waiting time and more convenience.
Optimizing the customer journey
Optimizing the customer journey
Faster processing of a damage claim and an application that goes right the first time. We achieve this by carefully listening to the questions customers ask today. Every conversation about a policy or claim gives us the insights to accelerate tomorrow's service.
By understanding the customer, we discover where a process takes unnecessarily long or a digital form is too complicated. This way, we gradually build a service that ensures less waiting time and more convenience.
Why insurers choose Yource
Experience with the largest insurers in the Netherlands
We work for the largest insurers in the Netherlands. This means we understand the importance of trust, diligence, and reputation.
Good insight into the Dutch customer
Through the millions of conversations we have, we know what customers value and how we can best assist them with questions about their policy, coverage, or claims.
Fully compliant and certified
We hold Wft basic, healthcare, and private non-life insurance licenses, and are authorized by the AFM to mediate and advise.
"Yource is more than just a supplier to us. They understand our business, think proactively with us, and consistently deliver the quality we can rely on. Yource is the flexible partner that makes a difference for us."
Questions? We've got answers.
Questions? We've got answers.
