Here’s how you can claim airline compensation for a cancelled flight
When were you informed of the cancellation?
It's also important to check whether it’s the airline’s responsibility: Don’t always let the airline tell you that you are not entitled to compensation. In many cases you’re still entitled! If you have doubts, you can always fill in our claim calculator and add the airline’s reply.
How much money do I get back? What's my total cancelled flight compensation amount?
Flights up to 1.500 km
Distance between 1.500 and 3.500 KM*
Flights upwards 3.500 KM**
When the airline pays you the compensation, we will transfer your 75% share to the bank account that you provided (or we ask you to transfer the 25% win fee, in case the airline pays directly to you). It's as simple as that! The compensation amount you may be eligible to for your flight cancellation can be € 250,-, € 400,- or € 600,- per person. However, please note that the exact amount may vary based on different circumstances such as the actual length of your delay and the flight route. Please enter your flight details in our claim calculator to get to know the exact amount after filing your claim. * Maximum amount of compensation for flight who departure and arrive within the EU ** With flights of 3500 KM and over, the airline has the right to reduce the compensation with 50%, if the flight was delayed between 3 and 4 hours.
Not sure if you are entitled to compensation?
Tell me if I'm entitled to compensation
The airline offered me a new flight after a flight cancellation. Does this mean I'm not entitled to compensation?
When your flight is cancelled by the airline, they are required to either offer you a refund for your original ticket or offer you a new flight to your destination. In addition you are probably entitled to compensation if the cancellation was not caused by extraordinary circumstances such as bird strike or a volcanic eruption. So just because your airline offered you a new flight (and/or care), that doesn't mean that you are no longer entitled to compensation! You can still get up to € 600,- per person.