We understand that your privacy and the protection thereof is of great importance. To you as well as to us. This Privacy Statement is applicable to visitors and users of our websites, the customer contacts of our company and our employees regarding all offered products and services of Yource and its affiliated companies and brands. We respect your privacy and will hereby inform you about the details that we collect and process. We work in accordance with the European Standardised Information Sheet of 9 March 2017 concerning consumer protection, marketing and data protection. For more information click here.
What do we do?Personal data is processed via our website and/or e-mail and/or via telephone. We consider the careful handling of personal data of the utmost importance. We abide by the requirements of the Dutch Privacy Law in processing personal data. Among other things, this entails that:
- We clearly specify for which purposes we process personal data. We do this through this Privacy Statement;
- We limit our collection of personal data to the personal data we require for legitimate purposes only;
- We will first ask you once for your explicit permission to process your personal data in cases that require your permission;
- We take appropriate security measures to protect your personal data and we demand the same of parties that process personal data on our behalf
- We, in our role of person responsible, only process personal data for the purpose designated by the client/customer.
Person responsibleThe person responsible for the processing of the personal data is Yource B.V.
What are my privacy rights??You have the following privacy rights:
- the right to view your personal data;
- the right to amend your personal data;
- the right to have your personal data deleted;;
- the right to request a data export of your personal data (that you have provided us with);
- the right to ask for correction or complementation of your personal data (motivated);
- the right to object to the processing of your personal data (motivated)
ContactFor questions, a complaint or requests as named above or a suggestion about this Privacy Statement or about your personal data, you can at all times contact us via the details below. We will gladly discuss this with you. Based on the privacy legislation you also have the right to file a complaint with the Authority for Personal Data or the national regulator about the incorrect processing of your personal data. For more information you can contact the Authority for Personal Data. Yource B.V. PO Box 3650, 1001 AL Amsterdam email@example.com Privacy officer: Mr. E.L. Heenk
Response timeYource shall respond to or decide on any request within 4 weeks.
Use of our services and purposesIt is necessary to provide us with your personal data in order to use our services. We process this personal data for the following purposes: Claiming compensation or refunds from an airline, tour operator or reseller, if need be through legal proceedings or by taking other legal action to secure proof.
Under 16We explicitly wish to not process any personal data of minors under the age of 16 years without the explicit permission of the parents or legal guardian/representative. Should we detect this or any form of misuse, we will delete all personal data immediately or contact you to again obtain the permission of a parent, legal guardian or legal representative.
Which details does Yource B.V. have or does Yource B.V. obtain?In order to offer our services we process personal data. The term personal data refers to information with which a person can be identified. We process the following personal data for the purposes mentioned in this privacy statement:
- E-mail address;
- Name and address details;
- Telephone number;
- Country of birth;
- Date of birth.
- Copy of European ID card or passport;
- Marital status;
- Baggage tag;
- Travel route;
- Dietary requirements that are noted on the travel agreement or booking confirmation
- Information that can be deducted from the dietary requirements, such as religion, lifestyle or profession
Forms and newsletterOur website contains forms that can be utilised to make use of our services. We will store the data that you provide us with through these forms as long as necessary or reasonable for the complete response to and handling of our service. We also offer a newsletter with which we inform those interested about our services and activities. Every newsletter contains a link which you can use to unsubscribe from the newsletter. Your email address will only be added to the list of subscribers if you explicitly give us permission to do so.
Retention periodsYour personal data will be stored for as long as is required for us to be able to offer our services. The data will then be deleted, unless a legal retention obligation is in place. The tax legislation requires us to retain a financial administration of 7 years. The invoices that we draft, the payments that you transfer and that we transfer, the checking of our administration by an accountant or administrative office; all this financial data, including the contact details and the financial details of our clients, must be retained for a period of 7 years. In case you use your legal right to cancel the given assignment within 14 days, we will delete your personal data in full.
Copy of identityRegarding a copy of your identity document or passport, we strongly recommend you to use a copy, app or scan that allows you to leave out your citizen service number. We recommend you do this to prevent identity fraud and for the benefit of your privacy protection.
Privacy after assignmentIn case you have provided us with an assignment, we delete all privacy-sensitive data such as a copy of your identity document permanently after the settling or closing of your claim, in compliance with our Terms and Conditions. We are required by law to retain the invoice with the payment and client data for 7 years. This also applies in the case of a possible financial transaction via a bank or another payment facility. We retain information regarding the assignment for 2 years in relation to possible claims.
Application processWe collect and process data of applicants directly or by using forms and/or attached CVs/via third parties/e-mail for the purpose of the application process. Your personal data will be deleted 4 weeks after the end of the application process at the latest in case you unfortunately did not get the job. In case we have your permission to retain your data for a longer period of time, for example, because suitable positions might open up in the future, this period will be 1 year.
Will my data be passed on to third parties?We only use third parties to carry out our services and activities in case this is necessary. In case these third parties have access to your data, we always take the appropriate measures to ensure that your data is adequately protected and is only used for the intended purposes. In carrying out our services and activities, we use the following third parties with whom we will possibly share your personal data:
- Hosting parties;
- Legal partners