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Applicability of Regulation EC 261/2004

The main piece of legislation that establishes passenger rights in the EU and UK is Regulation EC 261/2004. The Civil Aviation Authority has stated that airlines must continue to comply with the regulation after Brexit, so your rights will be covered for the foreseeable future when flying to and from the United Kingdom.

Here is a simplified version of how the regulation determines which flights are covered. In other words, when your passenger rights are protected:

  • - All flights within the UK and the EU
  • - All Flights departing from the UK and the EU
  • - Flights arriving in the UK and EU from outside the UK and EU that are operated by a UK or EU airline

All passengers fall under the scope of the regulation unless the passenger is travelling on a free ticket or when flying on a discounted fare not available to the general public. Passengers under the age of two years normally won’t be covered as they tend to fly with price-reduced tickets or under a special fare.

Your right to be compensated for flight disruptions

The law sets out two scenarios in which the airline is obligated to compensate passengers for the inconveniences caused by a flight disruption. The first option is to receive a refund when your flight has been cancelled and you have not been offered an acceptable alternative flight. This is something that is occurring frequently during the coronavirus pandemic. The second option examines the admissibility for passengers to receive financial compensation for the time lost due to travel disruptions. This covers flight delays, flight cancellations and overbooking. Monetary compensation is only due if the flight disruption in question was not caused by an extraordinary circumstance. Bellow, you’ll find a more in-depth explanation of both scenarios.

Flight refund

If you have been offered a replacement flight that fulfils the requirements, there is still the possibility that you may be entitled to a refund. Submit your claim and our team will review how your flight schedule changed and when you were informed of the cancellation. We have a dedicated page on when you can claim a refund if your flight is cancelled where you can learn all about your rights. If you choose to submit your claim with Flight-Delayed, we’ll make sure to properly assess all the circumstances affecting your flight and secure every form of compensation that may be entitled to.

Business services

Online Travel Agencies (OTA), travel organisations and travel insurrance companies all are very important links in the travel industry. But what if things go wrong and your customers need assistance? We offer white-label solutions with complete customer contact solutions. We service your customers, handle all communication and administrative handling and when due, get your customers what they're entitled to.

Do your employees frequently travel or are you an OTA, travel organisation or insurrance company and are you looking for customer contact solutions, assistance with 261 compensation claims, refund claims, airport tax claims or any other travel related issue, do not hesitate to contact us to explore the possibilities at info@yource.com.

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