You didn't find the answer you were looking for or would you simply like to get in touch with us? Below you will find different ways to contact us directly. We will always do our best to get back to you as soon as possible!


If you have further questions about European air passenger rights or about submitting your claim with us, please check our 'Frequently Asked Questions (FAQ)'.

Contact via email

If your question isn't answered on our website, please email us at or select one of the following options:

Online dossier

For questions relating to existing dossiers (claims that have already been submitted) we would kindly refer you to your online dossier in your login account. Here, you can use the 'support' function to ask for help. We strive to answer your questions within 48 hours (during office hours).

Postal address

If you want to send us documents by regular mail, please don't forget to cite your dossier number. You can send your mail to the following address: (Please note that claims can only be submitted online.) Postbus 3650 1001 AL Amsterdam


For press requests, visit our 'Press page'

Go to press page