Frequently asked questions about Yource

About your rights

Your delay in arrival must have been at least two hours in the case of a cancellation and three hours in case of a delay. Additionally, your airport of departure must be in a European member state (or Switzerland, Iceland and Norway) - whether or not the carrier is also European doesn’t matter - or your airport of arrival must be in a European member state. On top of that, you must be travelling with a European carrier. If this is the case, your flight falls under the European regulation, meaning you might be entitled to compensation! You may also be entitled to an additional refund, for instance for your original ticket price if you didn’t end up flying at all after a cancellation. In that case you would be entitled to compensation for the lost time plus a refund.

In addition, with every delay or cancellation it will need to be determined whether the airline can be held responsible in order to claim flight compensation for you. This means that the delay or cancellation was not caused by what we call force majeure.

In most cases you will still be entitled to compensation, regardless of whether or not you ended up flying at all. Just fill out the details of your flight at the top of this page to see if you’re entitled.

Your delay in arrival must have been at least two hours in the case of a cancellation and three hours in case of a delay. Additionally, your airport of departure must be in a European member state (or Switzerland, Iceland and Norway) - whether or not the carrier is also European doesn’t matter - or your airport of arrival must be in a European member state. On top of that, you must be travelling with a European carrier. If this is the case, your flight falls under the European regulation, meaning you might be entitled to compensation! You may also be entitled to an additional refund, for instance for your original ticket price if you didn’t end up flying at all after a cancellation. In that case you would be entitled to compensation for the lost time plus a refund.

In addition, with every delay or cancellation it will need to be determined whether the airline can be held responsible in order to claim flight compensation for you. This means that the delay or cancellation was not caused by what we call force majeure.

The regulation EU 261/2004 sets out a number of 'extraordinary circumstances'. If the flight delay or cancellation was caused by such a circumstance, this may sometimes result into force majeure. In these cases, an airline may not be required to pay compensation.

A volcanic eruption is an example of such a circumstance. A bomb threat at the airport and political unrest are others. In these cases, airlines usually cannot be blamed for the ensuing flight delays or cancellations. The claim calculator on our website takes the cause of the flight delay or cancellation into account to a degree, but the claims team will always perform a second check as well. This is what we call validating a claim. Airlines generally provide 'extraordinary circumstances' as a reason in response to claims being brought, but that doesn't mean this is a correct assessment. That's why we make sure to assess this ourselves. If you have doubts, simply file your claim with us, and we will get to work for you! And the best part? Checking your claim on our website is completely free of charge and non-committal. We only charge 25% when you actually get your claim paid out.

The amount of compensation that you are entitled to depends on various factors such as the distance covered by your flight and your flight destination. The compensation can be up to 600 euros per person!

• € 250,- (approx. 180 pounds) in compensation if the flight distance is up to 1500 km
• € 400,- (approx. 290 pounds) in compensation if the flight distance is between 1500 and 3500 km and for flights over 3500 km within the EU.
• € 600,- (approx. 430 pounds) in compensation if the flight distance exceeds 3500 km to or from a non-EU airport (this amount may be reduced to € 300,- if the length of the delay is between 3 and 4 hours)

In the case of cancellations, other compensation categories apply. Generally speaking, passengers are entitled to compensation if a cancellation causes them to reach their final destination more than 2 hours later than originally scheduled or if they ended up not flying at all.

Yes! The compensation always applies to each passenger. Meaning that if you have a major delay with your whole family of five, the compensation amount could be as much as € 3000,-.

This amount is irrespective of how much you paid for your ticket, because the regulation is meant to compensate you for the time you lost as a result of the delay, cancellation or denied boarding. So every passenger who travelled under a paid ticket should be entitled to receive this compensation from the airline!

The answer to this question is often difficult to determine for passengers. The delay in arrival determines whether the flight falls under the European flight compensation regulation. Meaning that, we can only start a procedure If your final delay consisted of more than 3 hours. If you're not sure about the duration of your delay, you can submit your claim with us anyway. We’re more than happy to help and validate your claim. We will then assess what the actual length of your delay was and tell you whether you're entitled to receive flight compensation. Please note that delays involving connecting flights (specially if you’ve missed one) also count towards these 3 hours.

A flight delay or cancellation is never fun! Under the European regulation, if your flight wasn't delayed in excess of 3 hours, unfortunately, you are not entitled to compensation. However, you may still be entitled to receive meals or refreshments, communication facilities and possibly even hotel accommodation, depending on the length of your delay. The delay would then need to exceed 2 hours.

Please note: if you arrived 2 hours or more later than scheduled at your final destination as a result of a flight cancellation, you may very well be entitled to compensation as the rules for cancellations differ from those for delays! You may also be entitled if you didn’t end up flying at all. Check your flight in our claim calculator so our claims team can review your case.

When your flight is cancelled by the airline, they are required to either offer you a refund of your original ticket or offer you a new flight to your destination. In addition, you are probably entitled to compensation (if the cancellation was not caused by extraordinary circumstances such as a volcanic eruption). So just because the airline offered you a new flight (and/or care), it doesn't mean that you are no longer entitled to compensation! You could still get up to € 600,- per person.

Yes! As long as your name is on the ticket, you should be entitled to compensation in cases like this. The operating airline itself is always responsible for any delays, even when the flight tickets weren't purchased directly with them. However: if your travel agent decided to rebook you on another flight but the original flight was operated on time you are not entitled to receive compensation, because in that case the airline cannot be held responsible for the delay you experienced. If you’re not sure if that was the case, we’re more than happy to check for you.

In many cases the airline offers its passengers the necessary care. In the event of a long delay, the airline is even required to offer its passengers care, which should include the following:
- food,
- drinks and/or refreshments,
- hotel accommodation (if applicable, including transfer to the accommodation),
- communication facilities

The necessary care is irrespective of the entitlement to compensation, which is based on the time passengers lose when they are delayed. So if you received coupons from the airline, due to the flight delay or cancellation, to buy refreshments or meals at the airport, it doesn't mean that you are no longer entitled to receive financial compensation.

However, if the airline offered you vouchers or a discount to be used to book an entirely new trip, it’s a different story. By accepting these vouchers, you waive most your rights to further compensation in some cases. If you’re unsure about your rights, we are more than happy to look into your case.

This is fully regulated by the European law. Airlines may refund you for the expenses you’ve had as a direct result of your delay or cancellation (meaning from the moment the flight should have left and the moment you land). This can be food or drinks purchased at the airport or hotel accommodation in the case of a long layover at the airport. In case you made additional costs for food and drinks, please note that you will have to provide your receipts in order to get reimbursed for your expenses.

Within our service and correspondence with the airline, we can always include a request for additional costs. If you missed part of your holiday as a result of the delay, the airline will not be required to pay additional compensation for this. But no worries: your travel insurance can probably help you out with these losses.

Unfortunately, lost or delayed luggage is not regulated under European legislation. Nevertheless, your travel insurance or bank insurance might be able to help you out with this. Furthermore you can always ask the airline for a compensation. Fingers crossed!

About submitting your claim (I am a new customer)

First things first. Find out if your flight disruption meets the basic criteria for compensation. Simply submit your flight details at the top of this page or on the homepage and click on ‘Check your compensation’. Within a few seconds you will know if you may be entitled to flight compensation! This first check by us is always a free service and absolutely non-committal. You only pay a 25% success fee when your compensation actually gets paid out. After receiving the news about your entitlement, the next step is to create an account and provide us with the right documentation. Once the account is created you can simply submit your claim and we will start working on your dossier.

Yes! You can file a claim for other people as well. These are the three different scenarios when you can submit a claim for someone else using your account:
- When all passengers (family, friends, etc.) have the same booking number, you can file a single claim for everyone.
- When passengers have different booking numbers (e.g. if bookings were made at different times) then you can still file through one account, but using a separate claim for each different booking.
- When you did not travel with the passenger (family, friend, etc.) then you can also manage their claim through your account.

Yes! As long as your children were over two years old at the time of travel, they should be entitled to compensation as well.

Yes! Even though it's best to still have all travel documents, you can still file a claim with us. Travel documents such as tickets, booking confirmations, boarding passes and emails from the airlines are always helpful for us throughout the claiming process, but if all of these documents are no longer available, travel agents or even the airline itself can often provide copies of documents upon request.

If you want to submit a claim for your flight delay, cancellation or overbooking, the time you can do so in retrospect may be longer than you expect! From the booked date of your delayed flight departure, you have up to 6 years to receive the compensation from the airline. The actual number of years is based on the operating carrier’s nationality and your flight destination.

So exactly how far can you go back in time for a delayed flight compensation?

1 year for Belgian airlines or airports (e.g. Brussels Airlines);
1 year for Polish airlines or airports (e.g. LOT)
2 years for Italian airlines or airports (e.g. Alitalia, Blue Panorama, Air Italy);
2 years for Dutch airlines or airports (e.g. KLM, Transavia);
3 years for German airlines or airports (e.g. Lufthansa, Eurowings, Germanwings, Condor);
3 years for Danish airlines or airports (e.g. Primera Air);
5 years for French airlines or airports (e.g. Air France, HOP!, Aigle Azur);
5 years for Spanish airlines or airports (e.g. Iberia, Volotea, Vueling);
5 years for Scottish airlines or airports (e.g. Loganair)
6 years for British and Irish airlines or airports (e.g. Ryanair, easyJet, British Airways).

For example if you flight goes from Brussels (1 year to claim) to London (6 years to claim) with a French airline (5 years to claim), you usually have 6 years to claim. Meaning you can still file a claim for 5+ years back at flight-delayed.co.uk.

Usually, submitting your claim will only take a few minutes. You can do it easily at the top of this page or on our homepage. Once we start working for you, we often succeed at getting your compensation in a few weeks, but this can vary and in extreme cases it can even take more than a year as airlines are usually not very cooperative. No worries, we will take care of the whole process - even if we have to go to court to claim your compensation. You can sit back and relax! Furthermore, we will always inform you of all steps we take throughout the whole process.

In certain cases (when the airline is really unwilling to cooperate), it may be necessary to initiate a debt collection process or even legal proceedings. In these cases we will always cover the expenses for these steps, which means you will not be required to pay legal costs in the case your claim is not successful. All fees are fully included in the 25% success fee we only charge when you actually get paid out your compensation.

When the airline pays out, we directly transfer the compensation minus our success fee into your bank account! The payout from the airline can take place after a few weeks, but it can also take several months or even up to a year: the length of the claiming process varies per claim and per airline. However, everything is completely included in our success fee, so you won’t pay extra if it takes us more time or effort.

In most cases the airline pays the compensation to us. We will then directly transfer the compensation minus the success fee into your bank account. In some cases the airline pays directly to you. In this case, we will send you an invoice of our 25% success fee of the total compensation.

Yes! However, you will need to file two separate claims. Simply submit your flight details in the claim calculator and add another claim in your account.

Yes! Airlines generally reject the initial request submitted and provide 'extraordinary circumstances' as a reason. But, often times, that’s not the case at all! After you've submitted your claim, we will assess what options we have and keep you posted on the progress of your claim.

Only if we managed to get your rightful compensation, we will charge you our success fee: 25% of the total compensation amount. Meaning that if we get the compensation for you, we will directly transfer the 75% into your bank account. Even if we have to go to court or if the process takes longer than expected, we will still charge you only 25%.

Yes! We have a big multi-lingual team in our headquarters in Amsterdam and therefore, we believe there is a great chance that can help you in your own language or the language you prefer. Our service is available in the following languages:

- English
- Danish (Dansk)
- Dutch (Nederlands)
- French (Français)
- German (Deutsch)
- Italian (Italiano)
- Polish (Polski)
- Spanish (Español)

Furthermore, we also have claims specialists available that speak other languages such as Portuguese, Swedish and Greek.

The Regulation (EC) 261/2004 regarding flight delays, cancellations and overbookings specifies the amount passengers are entitled to in euros, as this is a European regulation. Therefore we will transfer the compensation amount according to the current exchange rate to your (UK) bank account.

About the claiming process (I'm already a customer)

You can always reset your password via. If this doesn't work, please contact us by email: info@uk.yource.com. We will try to help you out!

In order to log in you need to use the email address that you used to set up your claim account. If you are using that email address but our website doesn’t recognise it, please contact our team via info@uk.yource.com. We’re here to help!

You can always send the documents to us by email. We will then add your documents to your online dossier. Just send us an email to info@uk.yource.com!

A power of attorney form is a form with which passengers declare to authorise Yource to process and submit their claim on their behalf. We ask all passengers to sign this form so we can communicate with airlines and other third parties and claim your compensation as soon as possible.

In some cases, the airline will contact passengers directly for a payment in response to one of our letters. So that’s good news because the airline is agreeing to pay out! Nevertheless, always contact us before accepting a payment: by providing your bank account details, you may also legally accept the offer, which may not include the legal fees the airline may be bound to pay back. Additionally, always be careful when providing your bank or credit card details to third parties. Never give out the so-called CVC code, which is printed on the back of credit cards.

Yes! You only have to create an account once for your first claim. You can then also use this account for any subsequent claims that you may want to submit. You can always delete your account if you wish - just send us an email to info@ -, but we don’t recommend it as it may save you time in the future.

To process your case and contact the airline on your behalf, we require a copy of your passport or identification card. With these documents the airline can verify your information and signature against the booking details and the signed power of attorney form.

About the claiming process (I'm already a customer)

In most cases you will still be entitled to compensation, regardless of whether or not you ended up flying at all. Just fill out the details of your flight at the top of this page to see if you’re entitled.

About Yource

In our 8 years of experience we built a team of more than 100 young and dynamic multilingual experts from different backgrounds. Together, we combine our knowledge to be a rich source of expertise that we use to help travellers. Our commitment to transparency, in-house legal experience with airlines, great determination and superior customer service is what differs us from the rest. We are always here to help!

Furthermore, we offer an attractive 25% success fee which we only charge when you actually get your compensation paid out. This always includes all legal help if needed.

Yource was founded over 8 years ago under the name Green Claim. Green Claim was the parent company of websites such as Flight-delayed.co.uk, Flug-Verspatet.de and Vlucht-vertraagd.nl. In 2018 all domains such as Flight-delayed.co.uk, Flug-Verspatet.de and Vlucht-vertraagd.nl were united in one global brand: Yource.

In 2019, all these domains were brought together under a single global brand: Yource. The name of our parent company has changed, but our goal remains the same: to be the most reliable and efficient partner when it comes to enforcing your passenger rights in Europe! Our service is available in 9 European countries and 8 languages.

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