Frequently asked questions about Yource

About submitting your claim (I am a new customer)

Every year 80% of all valid claims are rejected or ignored by airlines. Since 2010, has helped thousands of passengers all over Europe! Our team uses an extensive database of flight data and has the necessary legal knowledge. We do everything in our power to ensure that you receive your deserved compensation. Best of all? If we are unsuccessful with the claim, it will be closed free of charge. If we do succeed in claiming the compensation, we charge a 25% success fee. In other words: the fee only applies if you actually receive the compensation!

About the claiming process (I'm an existing customer)

By submitting your claim to you have signed a power of attorney authorizing us to act on your behalf. The airline did not respond positively to our demand, but we still believe that you are entitled to compensation. That's why we want to take the next step.

The partner POA we are requesting grants us your authorization to proceed to the next phase. This form allows our lawyers/legal team/external partner to act on your behalf in the court of competent jurisdiction. This is still part of our original 25% “no win, no fee” agreement. This means that you won’t have to pay any additional fees related to the court case.

Our legal efforts are an extension of our work. We believe that you have the right to be compensated and we want to help you claim your compensation. This is still part of our “no win no fee” agreement and you won’t have to pay any additional costs if your case goes to court.

The necessary documents depend on the operating airline and their processing system. We make sure that we do not ask you for unnecessary documents. However, if we have to initiate legal proceedings, we will most likely ask you for additional information. This will vary depending on the court and the place of jurisdiction. That is why we always advise you to keep as many documents as possible, as long as your claim is not closed.

If you no longer have the documents we are requesting, please let us know by email. It is possible that the necessary information can be found on other documents. Our team knows the airlines very well and will be able to guide you. They may be able to find a solution for your case.

Our legal team is familiar with these procedures and does its very best to ensure that your dossier is resolved as quickly as possible. However, we also depend on the reaction time of the airline and the availability in the courts. A court procedure might take longer than expected, but it ensures us the airline will be forced to pay.

You have the right to withdraw the claim within 14 days after signing the power of attorney, free of charge. After this period it is no longer possible to close the claim free of charge. Our team has put effort and time into the claim and will, regardless of the outcome at the time you wish to close the claim and in accordance with our Terms and Conditions, charge 25% of the claim amount. If you wish to close the claim, please contact us by email so that we can review the situation together. We will be happy to help you!

About Yource

Yource was founded over 8 years ago under the name Green Claim. Green Claim was the parent company of websites such as, and In 2018 all domains such as, and were united in one global brand: Yource.

In 2019, all these domains were brought together under a single global brand: Yource. The name of our parent company has changed, but our goal remains the same: to be the most reliable and efficient partner when it comes to enforcing your passenger rights in Europe! Our service is available in 9 European countries and 8 languages.

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