EasyJet - Remarkable compensation stories, facts and history

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Welcome to flight-delayed.co.uk's weekly airline blog! Every week we will give you the low down on a different European airline, explaining its history, facts, advantages, funny stories etc. This way you can learn a bit more about the airlines you fly with, as well as helping you select who you want to fly with in the future. Before you judge too quickly, just remember that every airline has its horror stories!


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Founded in 1995, floated to the London Stock Exchange in 2000, but HQ are moving to Austria after the Brexit


Before we go any further, we believe it is important to understand the history of EasyJet. The airline is relatively young to be successfully world wide, and has developed at lightning pace. By viewing the timeline below you can get an idea as to how EasyJet went from nothing to one of the aviation industry's biggest airlines in less than a decade.


1995 - EasyJet was founded by Greek Cypriot businessman Stelios Haji-Ioannou. He hired two boeing Boeing 737-200 (shown below) aircrafts and initially only operated flights from Luton Airport to Glasgow and to Edinburgh.

[Image retrieved from - http://www.anna.aero]  

1996 -  EasyJet gained ownership of their own aircraft and flew their first international route, to Amsterdam.

1997 - EasyJet received their air operator certificate (before their flights had been operated by GB Airways and Air Foyle

1998 - Purchased a 40% stake in TEA Basel in Switzerland, renaming the airline EasyJet Switzerland.

2000 - EasyJet was floated on the London Stock Exchange

2002 - Acquisition of rival airline GoFly (shown below) and opened its base at Gatwick Airport

[Image retrieved from - planespotters.net]

2003 - 2007 - opened bases in Germany, France, Italy and Spain, establishing a presence in continental Europe

2013 - promoted to the FTSE 100 and launched its 100th route from Gatwick Airport.

2017 - announced opening of new European headquarters in Austria to operate after Brexit.


Facts and figures about easyJet


At flight-delayed.co.uk we love facts and figures - as we are always up to date on any flight data! For this blog we gathered information from our own flight statistics as well as the official EasyJet website.


Size of fleet: 193 aircrafts (more ordered in 2018!)


Total Passengers flown: According to EasyJet, last year they flew a whopping 80’249’672 passengers, only 4 airlines in Europe flew more!


On Time Performance: According to flight-delayed.co.uk, between January-March (2018) EasyJet has an OTP of 80.78%. This means that 80.78% of easyJet's flights leave within 15 minutes of their scheduled departure (not bad!). For comparison we have outlined the OTP for all the UK airlines below.


UK Airlines scored by OTP in Q1 2018:

  1. Jet2 - 81.91%
  2. RyanAir - 81.44%
  3. Flybe - 81.36%
  4. EasyJet - 80.78%
  5. British Airways - 78.96%
  6. Virgin Atlantic Airways - 76.50%
  7. TUI Airways (TOM) - 75.97%
  8. Thomas Cook Airlines (TCX) - 72.83%


Number of Delays: In the last quarter (Jan-March 2018) easyJet had a total of 22’993 delayed flights, so they are still far from perfect. However, these delayed flights were simply delayed by more than 15 minutes, so only a fraction of these delays would have been long enough for passengers to claim compensation.


Fun fact: In a year, easyJet sells just under 2 million bacon baguettes on board their flights. If laid out end to end, these baguettes would stretch from Venice to Vienna!


Flight delay or cancellation compensation easyJet


Shackleton lost, hand signals and family denied boarding


As a claiming company, we tend to hear remarkable stories from passengers who flew with different airlines, such as those mentioned below. Some of these stories are from really happy passengers, others were not quite so lucky. Nevertheless these experiences make for great reading!


  • One heartwarming EasyJet-related story is the saga of Shackleton the bear. When a cuddly bear toy was left behind on an EasyJet flight, Captain Clutterbuck (the pilot) decided to take Shackleton (questionable name choice) the bear with him on the rest of his flights. He did this in the hopes that one day he can return Shacketon to his rightful owner.


  • One sadder story related to EasyJet was how a family of four were forced off an EasyJet flight because they could not find an adult to sit next to their children (they were also unable to get seats together). As no passengers offered to move, the family was kicked off the plane. Their distress did not end there as when they got home, their dog became ill had to be put down. Talk about bad luck! Fortunately, due to EU regulations for passengers denied boarding, the family was entitled to compensation. If you would like to learn more about your compensation rights, visit our website.


  • A final fascinating story from EasyJet is that their aircrew use secret hand signals to communicate about food orders. While many view this claim as a PR stunt, EasyJet insists that this story is true, below you can see an example hand gesture flight attendants might use to communicate.


Advantages of flying with easyJet


Some of the stories above may have painted EasyJet in a negative light unfairly. To remind you that EasyJet is one of the world's leading airlines for a reason, here are some advantages to flying with the Low cost Carrier:


  1. EasyJet is a great airline for passengers travelling for business as well as leisure. The airline was awarded the Best Short-Haul Airline at the 2018 Business Travel Awards, retaining its title from the previous year. Clearly they are doing something right!
  2. EasyJet also rewards its loyal customers by inviting them to become members of their flight club (not to be confused with their fight club, which I shouldn’t talk about). Advantages of being a member of the flight club include better rates, free cancellations, free passenger name changes and many more.
  3. EasyJet is renowned for its low cost flights. Along with RyanAir they are changing attractiveness of flight travel as prices drop and the number of available routes soar. So if you are looking for a cheap getaway, EasyJet is the airline for you.
  4. In addition to one cabin bag, passengers on EasyJet are allowed to carry on several extra items for free such as an umbrella, overcoat, crutches, walking stick and one standard shopping bag of duty free goods bought at the airport.


easy jet compensation for a delayed or cancelled flight


Claiming compensation for a flight delay with easyJet

We hope you enjoyed finding out more about EasyJet! Despite the airlines efficiency and professional experience, many passengers who fly with EasyJet are still delayed (recall that over 20'000 flights were delayed between January and March).


At Flight-delayed.co.uk we specialise in delivering the compensation that delayed passengers are entitled to. This can be as much as EUR600 per passenger! If you have been delayed in the last 6 years, you can use our free flight checker to see if you are entitled to compensation. Don’t worry, use of the checker is non-commital and we have a no-win-no-fee policy so you can never lose money!